Audience Acquisition Operations and Field Engagement Lead

JOB TYPE: W2 Full Time (80% Engagement, Hourly)

REPORTS TO: Principal Lead, Event Project Management

LOCATION: Remote (working hours are Pacific Time Zone)

Sound Planning Meetings & Events is an event project and program management company focused on enterprise level clients, and both in person and digital event experiences. We are at our very best when we are helping our clients to show off their very best. For over two decades, we have cultivated transparent, honest and grounded relationships with our diverse set of clients so that we can partner with them to realize their event vision, wherever and whatever that may be. Sound Planning team members are unflappable, constructive communicators with strong attention to detail who love to listen to and work alongside our event stakeholders.

WHY COME WORK WITH SOUND PLANNING?

  • Competitive full-time employment with benefits such as reimbursement for individually purchased health insurance and non-profit donation matching
  • The freedom to work from home now and forever
  • The chance to be part of a strong team of the best event project management professionals
  • The opportunity to bring your whole self to the workplace

WHAT WILL YOU WORK ON?

Support audience management of high-touch event series with internal support, communications management, audience data management.

HOW WILL YOU CONTRIBUTE TO THE TEAM?

The work to validate, invite and register a targeted audience for high touch enterprise level events is the result of much effort put in across a team of Sound Planning Event Project Managers. This role would join in these efforts. You would become an expert in project specific processes, policies, tone and operations and would serve as a key member of the team working to continuously improve over time.

The work will require the confidence of experience to communicate with stakeholders and partner suppliers, alike; and at other times, will require the willingness to dig in and perform the same administrative task repeatedly to get through a to do list. We are looking for a candidate who is comfortable with both high-level relationship-building and cross-team communication as well as low-level tactical (but always critical) tasks.

Your responsibilities will include the following:

  • Collaborate with customer teams, internal teams, and external planning partners
  • Attend regular meetings with customer, internal, and partner teams
  • Maintain event workback schedule
  • Prepare, update, and maintain audience data
  • Manage audience data in digital tools
  • Perform communication operations to drive data completion and audience registration
  • Report on trends and progress to goals
  • Manage customer support inbox

WHAT MAKES YOU A GOOD FIT FOR THE ROLE?

At your core, you are:

  • Someone who finds joy in detail and precision
  • Inquisitive and ask lots of questions to understand the operational ecosystem
  • A Lover of Excel (intermediate +)
  • Thrive in ambiguity
  • Effective at prioritizing tasks based on changing demands
  • Comfortable speaking and corresponding with
    • A wide range of cultures and levels of seniority
    • Global teams and non-native English speakers
    • Differing technical aptitudes
  • A strong written communicator (emphasis on concision and tact)
  • Comfortable working closely with others in a highly collaborative and transparent manner

It would be great if you also had the following:

  • A knowledge of event planning
  • A familiarity with Microsoft from an employee or supplier perspective
  • Strength in the following tools:
    • CRM/Registration tools
    • Excel
    • Word (mail merge)

 

Sound Planning Meetings & Events is an equal opportunity supplier. All qualified project candidates will be considered without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Please send resumes to hello@sound-planning.com.

Interested in Applying?

Please send your resume and cover letter to us!